Abel M.

Since joining Eataly Chicago in 2019, Abel has continuously expanded his skills and responsibilities, progressing from Host to Front End Associate and ultimately earning a promotion to Front End Lead. His growth within the company is a reflection of his dedication to exceptional guest service, strong work ethic, and commitment to supporting his team. Abel plays a key role in ensuring catering orders are executed accurately and on time, helping maintain the high standards our guests expect while building lasting relationships with returning guests. Known for his problem-solving abilities and solutions-oriented mindset, he approaches challenges with professionalism and a focus on achieving the best possible outcome. Abel is also committed to ensuring Front End protocols and systems are followed consistently, helping create an efficient and organized operation. His leadership, reliability, and willingness to take on new responsibilities have made him a trusted presence within the department and an important contributor to the team’s success.

What is your background?
“I was born and raised in Chicago, where my passion for hospitality began. I started my career as a host and later expanded my experience by working as a pizza maker. Those early roles helped me develop a strong appreciation for teamwork, quality service, and creating positive experiences for guests. From the very beginning, I’ve been passionate about helping customers and ensuring they feel welcomed and valued.”

What has your Eataly journey been like?
“I joined Eataly Chicago in October 2019, and over the years, I have developed greater patience and stronger customer service skills. My favorite part of the job is interacting with guests and providing the best service possible by making them smile and engaging in meaningful conversations.”

What advice do you have for a fellow Eatalian?
“My advice is to take life by the horns and embrace every challenge. You may fall from time to time, but what matters most is having the courage to get back up and keep trying.”

What are some fun facts about you?
“I make my own Halloween costumes. I don’t know how to sew; it’s all glue and a dream. I also enjoy reading, going to concerts, and doing drag. When I was growing up, I wanted to be a chef, a lawyer, or an actor.”