Carlotta P.

Store Director

Eataly SoHo
Carlotta P.

Year Joined the Eataly Team: 2017
Eataly Favorite: Spaghetti al pomodoro

Carlotta was born and raised in Trieste – a port city in northeastern Italy, bordering Slovenia. As a teenager, she found her passion while working in restaurants and began to do everything possible to learn more about hospitality, food, and wine through job experience, sommelier classes, and independent exploration.

In time, Carlotta and her partner began co-managing a restaurant of their own, featuring high-quality dishes and fresh seafood. One day, a customer approached her about an opportunity to manage his restaurant in New York. In 2014, Carlotta moved to NYC, excited for a new city and a new challenge.

After three years of restaurant management experience in the Big Apple, Carlotta began at Eataly. She trained at Eataly locations in various cities and then took on the role of General Manager of Quick Service for the Grand Opening of Eataly Los Angeles.

After successfully building and managing an opening team of 70 people in LA, Carlotta stepped up to lead quick service for another Grand Opening – this time, Eataly Las Vegas in partnership with MGM.

In 2020, Carlotta moved back to NY to join the team at Eataly Downtown. She rebuilt the quick service department after the pandemic and then began to oversee full-service restaurants. In 2023, Carlotta was selected as Store Director for the Grand Opening of Eataly SoHo, where she currently leads a team of over 100 people.

How did you get started in the hospitality industry?
“I first learned about quality food and good cuisine from my mom’s cooking. It was my aunt, however, who introduced me to the world of restaurants. With her, I tasted champagne for the first time, and I tried my first oyster. I was fascinated by how happy people seemed in restaurants, and I wanted to be a part of creating that experience for others.”

Who are your role models?
“I grew up with my great-grandma, grandma, mom, and aunt. We were four generations of women, and it was amazing. They taught me kindness, determination, and many other life lessons.

Professionally, my first role model was my manager, Gianni, at Trieste’s famous Ristorante al Bagatto. Gianni helped me embrace restaurants as my career path. He made a lasting impact on me. I still use one of his jokes when greeting guests at Eataly.

Upon moving to NYC, I found a mentor in my manager, Alberto. Beyond being a mission and a lifestyle, Alberto showed me how to understand restaurants as a business.

At Eataly, I’ve also had role models. My HR Business Partner in LA, Angelica, has coached me on how to develop talent and speak effectively with all members of my team. Thanks to her, I have become a stronger leader. Finally, my Store Director at Eataly Downtown, Valerio, has also been a mentor, guiding me on how to better interpret and talk numbers.”

What is your favorite memory of your time at Eataly so far?
“I have two. One is the opening of Eataly LA. It was a big deal – we were opening the first store on the West Coast! On opening day, we counted down all together while hundreds of people waited outside. When we opened the doors, I cried. Many of us cried. It was really emotional. It was fantastic.

My other favorite memory is my time as Restaurant General Manager at Eataly Downtown. After working in quick service for four years, I was very happy to be back in my natural habitat of restaurants. I got to mentor so many people and saw them grow so much. Plus, I built truly meaningful relationships. It was the biggest satisfaction I’ve ever had professionally. On my way to or from Eataly SoHo, I still like to stop at Eataly Downtown to participate in pre-shift, just for fun.”

As Store Director of Eataly SoHo, can you tell us what makes Eataly SoHo special?
“I like to think that Eataly SoHo was designed especially for me because it’s all about hospitality! We offer so much – grocery shopping, quick service counter, restaurant  – but still feel like a cozy boutique in the center of SoHo. Whether you’re shopping or eating, you can always find someone on our team to talk with you about our food – or about anything!”

What does being Eatalian mean to you?
“Being Eatalian is about being passionate and positive. No matter what your department or position, people that are successful and happy at Eataly are committed and passionate about what they do. Here, you can learn a lot, and there are many opportunities to be proud.”

What makes you proud about working at Eataly?
“As an Italian, I am proud to represent my country and be an ambassador of our culture. I am also proud of the hard work that I have put in during my years here and the way I’ve grown. Finally, I am proud to be part of a company that truly does provide a healthy and nice environment for our team. We do our best to take care of our team, and we offer quality benefits like good health insurance, family meal, discounts, vacation. I really do see people connect like family here at Eataly, and I’m proud to be part of that.”

What advice do you have for a new Eatalian team member?
“Show up to work, and we have everything you’ll need to succeed and grow. Don’t be afraid to ask questions. Wherever you turn, there is going to be someone that is willing to help and share information. We have so many experts on our team.”

Outside of Eataly, what do you like to do?
“I find comfort in long hikes alone, disappearing for hours without phone reception or encountering people, hoping to catch a glimpse of a wild animal or to witness a breathtaking sunset. I also, of course, have a deep appreciation for restaurants and the way good service and delicious food let me feel. Finally, I like to watch TV. When I discover a TV series that captures my interest, I’m known to stay awake all night binge-watching it.”

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