Tsam Y.

Tsam consistently embodies the spirit of Eataly through her positive attitude, strong work ethic, and unwavering commitment to the team. She approaches every shift with energy and purpose, ready to support her teammates and the success of the business. Since joining Eataly, she has immersed herself in the culture, developing a passion for Italian wine and products, translating that knowledge into meaningful guest experiences. Her growth from Server to Lead reflects her dedication, reliability, and ability to elevate those around her. Tsam leads by example, maintaining high standards while fostering a collaborative, high-performing environment. She is a valued team member and key contributor to the culture that makes Eataly special.

What is your background?
“I am originally from Hong Kong. I have a degree in Financial Services but ultimately have chosen hospitality as my career. Driven by my lifelong passion for Italian cuisine, I was eager to join a team where I could deepen my knowledge of authentic regional dishes and world-class wines.”

What has your Eataly journey been like?
“My Eataly journey began in May 2024 with the opening of Don Mills, where I joined as a Server. Within a year, I was honored to be promoted to Lead Server. Working here has allowed me to grow significantly through increased responsibility and hands-on experience. I’ve learned the value of fostering close professional relationships to keep operations running smoothly and effectively. As a Lead, I oversee floor plan optimization, inventory management, guest recovery, and monitoring daily flow to ensure excellence. I also remain active on the floor to deliver an energetic and attentive guest experience. I find great satisfaction in organization and operational precision, and I enjoy being able to streamline processes and focus on the fine details of guests’ experience. I especially take pride in managing BEOs for large-scale events.”

What advice do you have for a fellow Eatalian?
“The key to success is to truly embrace the moment. Like anyone, I have days where the work is challenging or exhausting, but I’ve found that bringing a positive mindset to each shift changes everything. I am constantly motivated by the meaningful connections I make with our regulars and the support of my team. If you focus on providing high-quality service and being a reliable team player, you will walk away every day with positive memories that make the hard work worth it.”

What are some fun facts about you?
“I am a very active person who loves weight training and almost any outdoor activity. I am currently challenging myself by training for my first full marathon. When I’m not running, I love exploring nature – visiting local beaches, hiking in the mountains, or spending time in green spaces. As a child, I wanted to be a psychologist because I have always loved connecting with people and seeing them smile. According to my mother, even as a young child, I would strike up conversations with everyone I met. I was that curious kid running around and exploring the world.”