Front End Lead

Eataly Boston 800 Boylston Street, Boston, MA
02199, United States
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

The Front End Lead, serves as the liaison between staff and management to ensure that the Front End Department and its Ecommerce operations run as efficiently as possible. Reports to the Dry Market AGM.

  • Assists in supervising the Front End team to ensure optimal performance and guest experience
  • Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
  • Answers enquires about online orders and provides information on products
  • Confirms and locks customers’ orders and communicates fulfillment timelines
  • Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
  • Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed
  • Verifies employee discounts, returns, exchanges, and voids
  • Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift
  • Processes and monitors currency orders to ensure that cash is always available for transactions
  • Maintains an accurate safe count along with daily operation and maintenance of a cash recycling machine
  • Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments
  • Orders and monitors inventory of supplies needed for the Front End
  • Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock
  • Does regular checks of inventory with Retail Department Heads to update digital platforms as needed
  • Delegates to, motivates, trains, and mentors Front End Cashiers to promote their development
  • Documents, investigates, escalates, and resolves employee or guest incidents
  • Performs other duties as required or assigned including Fresh Pasta scheduling and ordering.


  • 1+ year of experience as a supervisor in a retail setting, with experience leading a cashier team preferred
  • Ability to handle money accurately and perform mathematical equations
  • Excellent verbal communication skills
  • Ability to remain organized in a hands-on, fluid environment
  • Intermediate computer skills

Job Requirements

  • Availability to work onsite with a flexible schedule including evenings and weekends
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match 
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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