Information Technology Specialist

Eataly Boston 800 Boylston Street, Boston, MA
02199, United States
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

As a member of Eataly’s Information Technology (IT) team, the IT Specialist is primarily responsible for evaluating and implementing IT strategy and solutions for Eataly Boston and Eataly USA at large, and for providing advice to upper-level management about Eataly’s IT needs and structure. The IT Specialist reports to the IT Support Lead, but works autonomously, without specific directions from senior managers and without immediate supervision.

  • Develops and implements standard operating procedures and service level agreements
  • Manages IT projects from start to finish
  • Advises management regarding and supports IT infrastructure and other needs for Eataly Boston
  • Provides ancillary IT support for several other Eataly USA locations as needed
  • Supports implementation of technology during new store openings and new store system implementation initiatives
  • Manages services for the day-to-day POS systems and ensures performance and stability of in-stores POS applications
  • Provides support and resolution to customer service requests in a timely and accurate manner
  • Analyzes system issues, provides resolutions and is integral in development and enhancement of IT systems
  • Performs other duties as required or assigned


  • Bachelor’s Degree preferred
  • + 3 years of related IT experience
  • Specialized knowledge in computer systems analysis
  • Outstanding time management and organization skills
  • Excellent communication, motivation and team-building skills

Job Requirements

  • Occasional travel within the USA

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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