Creative Operations Specialist- Eataly Corporate

Eataly Corporate 43 West 23rd Street, New York, NY
10010, United States
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description


As Creative Operations Specialist for Eataly North America, you will be engaged in the creative process from end to end: briefing, creative development, reviews, and asset delivery. Your exceptional organizational skills will enable you to facilitate communication between internal & external stakeholder and manage meeting agendas for maximum efficiency and productivity. Responsibilities include, but are not limited to:

End-to-End Project Management

Intake & Planning

  • Support with intake and assignment process from internal stakeholders and cross-functional teams, ensuring information is received and briefed into well-defined deliverables and deadlines
  • Ensure that all projects are appropriately documented and actively tracked in our project management system

Resource & Calendar Maintenance

  • Support graphic design manager in forecasting creative resourcing based on incoming requests and upcoming projects
  • Partner with marketing/creative leadership to understand and document project prioritization
  • Support in the development of timelines and ensure that they are tracked in our project management system
  • Monitor timelines to ensure efficient, on-time delivery of work while being able to assess, address and escalate any issues or concerns that may delay the project

Post-Mortem Reporting & Optimization

  • Facilitate regular postmortems and creative operations reporting to ensure continuous improvement for creative team throughput and efficiency. 
  • Collaborate with graphic designer manager and creative director to identify workflows that can be improved and proactively develop solutions or plans to facilitate growth or improve efficiency

Cross-Functional Communication & Meeting Management

  • In collaboration with graphic design manager, maintain agendas for project kick-offs, daily check-ins, creative reviews, work sessions and other critical project-related recurring meetings as needed. 
  • Ensure clear and frequent communication, acting as point person throughout the creative task life cycle through status updates, document sharing, meeting recaps, progress documentation, etc. 
  • Traffic assets and deliverables across multiple departments and internal stakeholders, providing updates and securing approvals.

Vendor Relationships & Budget Tracking

  • Manage communication with creative vendors, placing orders, tracking progress, and ensuring timely delivery and installation as needed
  • File vendor invoices and enter totals in budget tracker
  • Support marketing & creative leadership in reporting on financial status of projects and budgeting for production spend throughout the year.

The annual compensation for this position is $65,000- 75,000



  • 1-3 years of experience as a process or project manager at an agency or on an in-house creative team
  • A belief in constant improvement. You use previous learnings to optimize processes and systems.
  • Meticulous attention to detail and organizational skills. You love a to-do list
  • An entrepreneurial spirit. You’re comfortable working independently and value the opportunity to proactively identify and develop new projects and workflows
  • An enthusiasm for working collaboratively with others
  • Demonstrated ability to communicate effectively across multiple levels and functions within an organization
  • Knowledge of project management methodologies and understanding of creative projects and workflows 
  • Previous knowledge of digital asset management best practices and familiarity with, a plus
  • Working proficiency with Adobe Creative Cloud, a plus

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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