Customer Service Associate (Hourly) REMOTE

Eataly Corporate 43 West 23rd Street, New York, NY
10010, United States
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Company Description

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can enjoy a meal at restaurants or quick-service counters, purchase the ingredients, and learn through classes and tastings. Eat Better, Live Better! 

 

Job Description

A Customer Service Associate is responsible for ensuring Eataly.com visitors have a positive experience by providing excellent customer service and assistance. The Customer Service Associate is the main point of contact for Eataly.com related inquiries that arise during the online shopping, ordering, and delivery process.

Reports to the Customer Service Manager.

This role is fully remote and is seasonal starting in September/October and ending in January. This position is paid hourly.

  • Interacts with customers via email and responds to customer inquiries about online offerings promptly
  • Responds courteously to customer inquiries regarding availability and usage of products, our range of services, restaurant offerings, school classes, recipe help and location of products
  • Handles and resolves customer complaints and general feedback by obtaining and evaluating all relevant data, and ensures that information reaches the pertinent manager/department for proper action if the guest needs further help
  • Collaborates with managers to remain up to date about products, restaurants and events and communicates related information via e-mail on a daily basis
  • Maintains and manages relationships with outside partners as needed
  • Maintains a documented electronic filing system of all related documents and past history including guest incidents, complaints and follow-ups
  • Adheres to all company and department procedures, policies, expectations and quality standards
  • Performs other duties as assigned

Qualifications

  • Demonstrated ability to multitask and manage around 80 new queries daily
  • Write effective business emails to customers, vendors and Eataly colleagues
  • Email tone is positive and upbeat! 
  • Experience in a fully remote setting a plus

Benefits and Perks

  • 100% Remote

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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