Director of Hospitality- Eataly Corporate

Eataly Corporate 43 West 23rd Street, New York, NY
10010, United States
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

The Director of Hospitality is responsible for leading and managing all aspects of full-service restaurant and quick service operations to ensure exceptional guest experiences and efficient business performance. This role involves strategic planning, team leadership, collaboration with various departments to maintain high standards of service and profitability. This position reports to the Vice President of Hospitality

  • Organizes and directs hospitality operations departments for Eataly North America to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
  • Develops and executes comprehensive strategic plans to enhance the overall hospitality operations, considering factors such as market trends, customer preferences, and operational efficiency.
  • Sets departmental goals and directly manages a team of corporate managers, functionally leads the operations team, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration
  • Analyzes financial data and develops strategies around offerings, implementing cost-control measures to optimize profitability while maintaining service quality
  • Works closely with other departments, such as finance, marketing, and facilities, to ensure seamless coordination and delivery of services, fostering a culture of cross-functional collaboration
  • Designs and implements training programs aimed at enhancing and maintaining high levels of professionalism, expertise, and service excellence among staff members
  • Champions a culture of exceptional guest service by setting high standards, fostering a customer-centric mindset among staff, and implementing initiatives to enhance customer satisfaction
  • Works with the Design and Construction Team on the development of the physical spaces of new stores as well as renovations and additions to existing stores
  • Analyzes industry trends, competitor activities, technology advancements and customer feedback meticulously to identify actionable insights and opportunities to streamline operations, enhance guest experiences, and maintain a competitive edge in the market
  • Implements and utilizes CRM systems effectively to track guest preferences, feedback, and trends, leveraging this data to personalize guest experiences and drive loyalty
  • Performs other duties as required or assigned


  • 10+ years of management experience in high-volume, high-quality, hospitality operations
  • Strong understanding of hospitality operations, industry trends, and guest service principles
  • Exceptional communication, leadership, motivational and team-building skills  
  • Demonstrated problem-solving, strategic decision making, analytical and business management skills
  • Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred but not required

The annual compensation for this role is $125,000 – $150,000

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

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