Director of Store Operations – Eataly Don Mills

Eataly Yorkville Don Mills Road, Toronto, ON
, Canada
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.

Reports directly to the VP of Operations and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Culinary, Facilities, and collaborates with Marketing, Finance, and Human Resources to achieve overall organizational goals.

  • Collaborates with corporate and global senior leadership to understand company strategy and develops and implements strategic plans for store operations aligned with the overall business objectives
  • Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
  • Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
  • Develops and manages the store operations budget and implements cost control measures while maintaining high quality standards
  • Establishes and monitors KPIs to measure and improve store performance
  • Analyzes sales data, guest feedback, and other relevant metrics to make informed decisions
  • Promotes interdepartmental collaboration, staying in constant communication with store leaders regarding store performance and strategic initiatives
  • Serves as the final decision-making point of contact in addressing problems related to the store
  • Motivates, inspires, and develops team through setting clear expectations and leading by example
  • Partners with HR to be actively involved in hiring, performance reviews, and terminations   
  • Represents the store to the community and guests
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment
  • Passion for Italian food and hospitality
  • Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
  • Exceptional communication, leadership, motivational, and team-building skills   
  • Demonstrated problem-solving, organizational, analytical, and business management skills
  • Experience with Italian cuisine and wine highly preferred  

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP with company match
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).  Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.  Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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