General Manager of Beverage

Eataly Toronto 55 Bloor Street West, Toronto, ON
M4W 1A5, Canada
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Company Description

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description


The General Manager (GM) of Beverage oversees the wine and beverage program for the entirety of a single Eataly location – restaurants, retail, quick service, and e-commerce (if applicable).

The GM of Beverage manages the in-store beverage team, and reports directly to the Director of Store Operations and reports functionally to the Corporate Director of Beverage.

·Organizes and directs a store’s beverage operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards

·Prepares weekly updates on the beverage program, and collaborates closely with corporate and senior leaders to plan activities and achieve store goals

·Sets departmental goals and leads a team of managers, working closely with each to understand operational needs, provide training and motivation, and encourage interdepartmental collaboration

·Creates and maintains systems for financial sustainability, taking a deep and focused approach to inventory management as well as margin and profitability

·Analyzes and forecasts beverage sales, manages a budget and evaluates the effectiveness of systems

·Establishes vendor relationships and maintains professional rapport with distribution companies and suppliers

·Manages product listings including rollouts of new products and phase-outs of current products

·Designs promotions, campaigns and partnerships with local beverage personalities

·Curates wine classes and events with the Marketing team to elevate the educational experience

·Collaborates with the culinary teams, retail managers, quick service managers, and restaurant managers to plan menu items and pairings

·Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations

·Shares knowledge and appreciation for Italian food and beverage with all guests, providing excellent and responsible beverage service

·Performs other duties as required or assigned



·Bachelor’s Degree

·6+ years of progressively more responsible experience in Italian wine and beverage

·2+ years of experience managing in a high-volume restaurant environment

·2+ years of experience managing in a retail environment

·Exceptional communication, leadership, motivational and team-building skills  

·Demonstrated problem-solving, organizational, analytical and business management skills

·Advanced proficiency in Microsoft Office

·Experience with Italian wine and cuisine

·Experience in wholesale wine and/or retail industries


·Availability to work onsite with a flexible schedule often including evenings, weekends and holidays

·Ability to lift up to 50 pounds

·Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

·Availability to travel up to 10% of the time

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).  Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.  Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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