Human Resources Generalist Multi-Store

Eataly Sherway 55 Bloor Street West, Toronto, ON
M4W 1A5, Canada
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

The Human Resources (HR) Generalist manages various aspects of the HR function in multiple Eataly stores including but not limited to: recruitment, onboarding, training, interpretation of policies, performance management, employee relations and terminations. Reports to the Area Human Resources Business Partner (HRBP).  

  • Collaborates with the Area HRBP to deploy a fully integrated People strategy from acquisition to exit
  • Executes all aspects of the recruitment process using the Applicant Tracking System: sources candidates; screens and selects candidates for advancement in the hiring process; coordinates interviews; collects feedback; manages candidate experience and follow up
  • Organizes in-store hiring events and participates in external job fairs
  • Provides training to hiring managers on the Applicant Tracking System and effective interviewing
  • Prepares employees for proper cultural assimilation through onboarding and new hire orientation
  • Serves as a fairness advocate and manages employee relations issues: conducts effective, thorough and objective investigations, hearing and resolving employee grievances; counsels employees and supervisors
  • Works with managers to make coaching and development of employees a daily activity
  • Collaborates with Corporate to build and implement trainings for employees
  • Drives awareness and adoption of broad benefits offerings at Eataly
  • Conducts and analyzes exit interviews to identify and recommend improvements to existing processes
  • Ensures legal compliance by monitoring and implementing applicable HR federal and state requirements
  • Supports the HRBP with metrics and data analysis
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 3+ years of HR experience, preferably in retail and/or hospitality
  • Understanding of all components of HR including systems, databases and metrics
  • Solid analytical and problem-solving skills
  • Excellent communication, listening and interpersonal skills

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • 401K with match or RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Job Location