Quick Service Restaurants (QSR) Assistant General Manager

Eataly Toronto 55 Bloor Street West, Toronto, ON
M4W 1A5, Canada
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Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim… for our guests to:

  • EAT authentic Italian food at our restaurants, cafés and to-go counters
  • SHOP a selection of high-quality Italian, local and homemade products
  • LEARN through our classes and our team’s product knowledge

Job Description

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options.

The Quick Service Restaurants (QSR) Assistant General Manager oversees the complex day-to-day operations of QSR at a single Eataly location. Reports directly to QSR General Manager and supervises the QSR staff of service leads, baristas, sales associates and stockers.

  • Collaborates closely with the QSR General Manager on all aspects of management
  • Monitors budget to ensure efficient operations and that expenditures stay within budget limitations
  • Ensures guest experience standards are consistently met
  • Makes schedule and submits payroll for staff with approval of the QSR General Manager
  • Hires, assigns, trains, motivates, evaluates and terminates employees as necessary
  • Documents, investigates and resolves employee and guest incidents
  • Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
  • Supervises cleaning and maintenance of equipment and counters according to Department of Health standards, and arranges repairs, contracts and other services when needed
  • Sends daily shift notes to the QSR General Manager
  • Performs other duties as required or assigned


  • Bachelor’s Degree
  • 2+ years of management experience in counter-service or retail environment
  • Exceptional communication, leadership, motivational and teambuilding skills  
  • Demonstrated problem-solving, organizational and analytical skills
  • Advanced proficiency in MS Office and common retail POS system (for example, Micros)
  • Experience and knowledge in coffee, coffee production and manual espresso machines

Job Requirements

  • Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
  • Ability to lift up to 50 pounds
  • Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
  • Ability to operate equipment such as manual espresso machine, drink blender, juicer and cash register

Benefits and Perks

  • Medical, Dental, Vision Insurance
  • Paid Time Off
  • Paid Parental Leave
  • RRSP
  • Bonus program
  • Free family meal daily
  • Discounts at Eataly
  • Classes on products and Italian cuisine
  • Referral bonus program
  • and more!

Eataly is committed to creating and maintaining a workplace that is free from harassment and discrimination under the Ontario Human Rights Code. The Company’s policy is not to discriminate against any applicant or employee on the basis of a prohibited ground enumerated by the Ontario Human Rights Code (e.g. race, colour, creed (religion), place of origin, sex (including pregnancy, gender identity), sexual orientation, age, family status, or disability).  Eataly also prohibits harassment of applicants and employees based on any of these prohibited grounds.  Eataly welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please advise Human Resources if you require accommodation. Further, it is Eataly’s policy to comply with all applicable provincial and federal laws regarding background and criminal record checks in making hiring decisions.

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