Michelle H.

Central Kitchen Lead

Eataly Dallas
Michelle H.

Year Joined the Eataly Team: 2021
Eataly Favorite: Gelato and chocolate

Michelle is from Garland, Texas. After high school, Michelle earned her degree in culinary school and gained experience in professional kitchens. Her desire to focus on scratch cooking and avoid processed foods brought her to Eataly Dallas. In 2021, Michelle joined the team as a Prep Cook for our Made in Eataly Department. Within months, she was promoted to a Lead position. Ultimately, she moved to Central Kitchen where she supervises the team today.

During her time at Eataly, Michelle has proven to be an exceptional communicator in verbal, non-verbal, and written forms. She proactively communicates between various retail and quick service departments, providing status updates on production times. When Eataly Dallas runs storewide events, she organizes her schedule so she can participate and support the team.

Dedicated to constant improvement and high-quality results, Michelle is always on the lookout for ways to minimize waste and improve efficiency. As a Lead, Michelle listens willingly to her fellow teammates. She earns the trust of others and gives them her trust. When new team members join, Michelle dedicates time to patiently welcome and train them. Across the Back of the House Team, Michelle is known for her culinary integrity and selfless leadership.

In your own words, what is the role of a Central Kitchen Lead at Eataly?
“As a Lead, I supervise operations in Central Kitchen, and I monitor the quality of the team’s work. I coach them and give them tips for improvement. I share what I’ve been through and have learned. There is lots going on in Central Kitchen, so I am always busy and on the move. I absolutely love it. It’s fun.”

How did your interest in food begin?
“My interest in food began when I was young. I would go over to my grandmother’s house, and she would make perogies. Watching her, I always was so impressed how she would never measure anything. She had been making them since she was a little kid, and she just knew how to do it. It was amazing to see how she could take flour, salt, some water, and eggs, and make this delicious food.”

What have you learned since working at Eataly?
“I’ve learned a lot about authentic Italian cuisine. There’s so much more to it than I thought. I’ve also learned about doing inventory. I’ve developed my leadership and management skills – in particular with regards to written communications. I’ve also personally learned more about social interactions with customers because, believe it or not, I do go out front and help people find products.”

How would you describe your team?
“My team is my favorite part of my job. They are very charismatic and willing to learn. When problems arrive, we discuss them and come up with solutions.”

What advice do you have for a fellow Eatalian team member?
“Be open minded. Ask as many questions as you can to learn as much as you can. There is no such thing as a bad question. If you make a mistake, it’s okay – just let somebody know, and we can fix it.”

Outside of Eataly, what do you like to do?
“I enjoy gardening, homeschooling my two girls, Brazilian jujitsu, judo, and weightlifting.”

Other stories